Frequently Asked Questions
Everything you need to know about bringing fine art into your home.
How do you ensure art pieces are shipped safely?
All artwork is professionally packed using acid-free materials, double-walled boxes, or custom wooden crates for larger pieces to ensure they arrive in pristine condition.
What is your return policy for original artwork?
We offer a 14-day return window for most items. If the piece doesn't fit your space as expected, you can return it for store credit or a refund, minus shipping costs.
Do you offer custom framing services?
Yes, we specialize in archival-quality custom framing. You can choose from a wide selection of premium moldings and UV-protective glass to complement your home decor.
Are the items sold at Ao5 Gallery authentic?
Absolutely. Every piece of art sold through our gallery comes with a signed Certificate of Authenticity to guarantee its origin and investment value.
Do you offer international shipping?
Yes, we ship our collection worldwide. Shipping rates and delivery times vary depending on the destination and the size of the artwork.
Can I request a digital preview of a piece in my room?
We offer a 'Virtual Preview' service. Simply send us a photo of your wall, and our consultants will digitally overlay the artwork to help you visualize the scale and style.